Recreation and Culture Specialist, House Facilitator (Part-time)

JOB SUMMARY

Cultural and Heritage Programs is responsible for multi-disciplinary arts centres, heritage and museum facilities and structures, the delivery of arts, heritage and museum public programming and events, volunteer program development, audience development, and exhibits and research.

You are responsible to ensure that theatre policies are enforced and that procedures are maintained. You ensure that health, safety and maintenance standards are maintained, and promote excellent customer service relations. You are accountable for the bar, coat check and souvenir revenues and inventory and prepare cash deposits. You monitor, train and provide guidance to front of house personnel, and provide emergency response treatment (First Aid/CPR) as required.

EDUCATION AND EXPERIENCE

Completion of Grade 12

Minimum of 1 year of supervisory experience interacting with the public. Hospitality experience preferably in a theatre, entertainment venue or similar environment.

CERTIFICATIONS AND LICENCES

• Current Standard First Aid, CPR and/or AED certificates
• AODA Customer Service/IASR Training
• Smart Serve certificate card from the Alcohol and Gaming Commission of Ontario (AGCO)

KNOWLEDGE

• City Of Ottawa Policies and Procedures.
• Demonstrated awareness of safety/security of public.

COMPETENCIES, SKILLS AND ABILITIES

• Candidates must be mature and possess excellent public relations, leadership, communication and organizational skills.
• Ability to work in a team setting or independently.
• Must have experience in training, supervision of staff and volunteers.
• Excellent written/oral communication skills
• Self Starter
• Flexibility
• Proven team leader
• Demonstrated ability to manage complex demands simultaneously

WHAT YOU NEED TO KNOW

Requisition ID: 23110

Department: Rec, Cultural & Facility Services Dept.

Service: Community Rec, Culture & Sport Services

Position: 1 or more Part-time Continuous Positions – up to 24 hours per week

Location: Various locations, Ottawa, ON

Shifts: Days, Evenings, Weekends

Affiliation: CUPE 503 PT - RC & Aquatics/CUPE 503 PT Rec

Application Close: 06/06/2027

Police Record Check: The successful candidate will be required to complete a Vulnerable Sector Check (Level 3) with the Police Services detachment in their jurisdiction to the City of Ottawa's satisfaction. Note: Under the age of 18, requires a Criminal Record and Judicial Matters (Level 2) check in place of the Vulnerable Sector Check (Level 3).

EQUITY AND ACCOMMODATION

The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions.

Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.

The City of Ottawa provides accommodation to applicants during all parts of the hiring process, upon request. If contacted to proceed to the selection process, please advise us if you require any accommodation.

Accessible formats and communication supports are available upon request. Please contact the Employee Service Centre at 613-580-2424 extension 12211 or via email at esc-cse@ottawa.ca.