Senior UX Content Designer, Design Operations - EN 762

Position

Senior UX Content Designer, Design Operations

Employment Type: Contract—14 months

Location: Export Development Canada operates under a hybrid work model, with employees currently required to work from the office three days per week. This role can be performed from EDC's headquarters in Ottawa or from one of our Community Hubs located in Toronto, Mississauga, Montreal, Brossard, Laval, Calgary, Edmonton, Halifax, or Vancouver.

Application deadline: September 28, 2026 at 12:00 pm ET

About EDC

At Export Development Canada (EDC), we empower Canadian businesses to succeed globally. As a financial Crown corporation, we offer innovative financial solutions and expert insights to help businesses explore new markets, mitigate risks, and achieve growth.

Why Join EDC?

• Comprehensive Benefits: EDC offers a competitive compensation & benefits package, work-life balance, & the opportunity to help make Canada and the world better through trade.
• Work-Life Balance: EDC offers a competitive compensation package & work-life balance. We have hybrid work options, 3 to 4 weeks paid vacation, a corporate closure period, summer early Friday's & no meeting Fridays.
• Professional Development: Take advantage of our continuous learning opportunities, including training programs, workshops and language training.
• Inclusive Culture: Be part of a diverse and inclusive workplace that champions employment equity & values diversity of ideas, strengths, & backgrounds to succeed.
• Wellness Programs: Access to wellness initiatives, mental health support, and fitness programs to keep you healthy and happy.
• Community Engagement: Participate in volunteer opportunities and give back to the community through our various social responsibility programs.

Team Overview

The Experience Design team is part of EDC's Customer Experience Centre of Excellence. Our mission is to help create simpler, more connected, accessible, and effective experiences for Canadian exporters across EDC's digital products, services, and channels.

We bring together expertise in user experience design, content design, accessibility, user research, service design, and design operations to better understand customer needs and translate those insights into meaningful experiences. We work closely with product teams, technology partners, business stakeholders, and customer-facing teams to ensure digital experiences are aligned, evidence-based, and designed around customer outcomes.

As a team, we establish and evolve the standards, patterns, research practices, and design capabilities that enable consistent and scalable experiences across EDC. This includes advancing accessibility and inclusive design, growing our enterprise design system, supporting customer research, and helping teams adopt best practices that improve experience quality and delivery effectiveness.

We believe great experiences are created through collaboration, continuous learning, and a shared commitment to understanding and solving real customer problems. Our goal is not only to improve individual interactions, but to help shape a more connected end-to-end experience across the customer journey.

What you will be doing

Content design standards, governance & enablement

• Support the development, maintenance, and governance of enterprise content design standards, guidelines, patterns, and best practices.
• Help establish and evolve content standards that promote consistency, accessibility, clarity, and usability across digital experiences.
• Conduct content reviews and provide recommendations to align deliverables with established standards and guidelines.
• Partner with UX designers, accessibility specialists, product teams, and stakeholders to support adoption of content design practices.
• Support the integration of content standards within design systems, templates, components, and delivery workflows.
• Develop and maintain supporting resources, examples, and documentation that enable teams to consistently apply content standards.
• Contribute to accessibility and inclusive design practices by incorporating WCAG requirements and plain language principles into content standards.
• Monitor emerging content design, accessibility, and digital experience practices and recommend improvements.

User research operations & knowledge management

• Coordinate user research activities in collaboration with internal stakeholders and external research partners.
• Support user participant recruitment, screening, scheduling, and communications.
• Manage research logistics, documentation, consent processes, and operational tracking.
• Assist with research synthesis activities, including documenting findings, identifying themes, and preparing insights and recommendations.
• Support validation of research findings with project teams and subject matter experts.
• Maintain research repositories, knowledge management practices, templates, and operational processes that improve the accessibility and reuse of research insights.
• Contribute to the ongoing evolution of research operations practices and standards.

Vendor & stakeholder coordination

• Act as a liaison between internal teams and external research vendors and partners.
• Coordinate vendor activities, timelines, deliverables, and communications.
• Monitor progress and escalate risks, issues, or dependencies as required.
• Support procurement, onboarding, invoicing, and administrative processes related to vendor engagements.

Design operations & practice enablement

• Support the continuous improvement of design operations processes, governance, and ways of working.
• Help maintain team standards, templates, repositories, design documentation, and shared resources.
• Support planning, coordination, and tracking of design initiatives and operational activities.
• Contribute to the management and evolution of design system documentation, content resources, and enablement materials.
• Assist in developing metrics and reporting that measure adoption, effectiveness, and maturity of design practices.
• Support onboarding, knowledge-sharing, training, and team enablement initiatives.

Success in this role will be demonstrated through

• Increased adoption and consistent application of content design standards across teams.
• Improved quality, accessibility, usability, and consistency of digital content experiences.
• Effective coordination and execution of user research activities and vendor engagements.
• High-quality synthesis, documentation, and communication of research insights.
• Well-maintained repositories, standards documentation, and knowledge-sharing practices.
• Improved efficiency, consistency, and maturity of design operations and enablement practices.
• Strong partnerships with stakeholders, product teams, and research vendors.

What we are looking for

• 7+ years of experience in Content Design, UX Writing, Design Operations, or a related discipline.
• Experience creating, maintaining, or governing UX content standards, guidelines, design systems, or content frameworks.
• Strong understanding of user-centered design principles, inclusive design principles, digital content best practices, and information architecture concepts.
• Experience conducting content reviews and applying content standards to digital products and experiences.
• Experience supporting enterprise design systems, content systems, or component libraries.
• Experience managing content repositories, taxonomy, terminology, or information architecture assets.
• Familiarity with qualitative and quantitative research methods, sy…