Jr. NSP Technical Care Specialist

Responsibilities

• Take ownership of assigned customer issues from initial triage through to resolution, ensuring consistent progress and follow-up
• Provide first-line and second-line technical support for customers using the Nokia NSP platform
• Diagnose and troubleshoot software, system, and configuration issues, escalating where appropriate
• Collect and analyze logs, system data, and configuration details to support effective troubleshooting
• Reproduce customer issues in a virtualized lab environment, with guidance as needed
• Escalate software defects to higher levels of support or engineering teams, ensuring all required information is complete, accurate, and actionable
• Actively manage and update support tickets, maintaining clear status, next steps, and timelines to ensure SLA compliance
• Communicate regularly with customers and internal stakeholders, providing timely and transparent updates
• Collaborate with other Nokia product support teams when issues may span multiple platforms or solutions
• Contribute to internal knowledge bases by documenting troubleshooting processes, findings, and resolutions
• Participate in an on-call rotation, taking responsibility for critical issues during assigned periods

You have:

• Basic understanding of Linux systems, including:
  • Viewing and interpreting log files
  • Basic network, disk, and memory checks
• Fundamental networking knowledge, including:
  • TCP/IP concepts
  • Subnetting basics
  • High-level understanding of routing and switching
• Introductory programming knowledge, including:
  • Awareness of object oriented programming
  • Understanding of compiled versus interpreted languages
  • Familiarity with basic control structures (loops and conditionals)
• Strong willingness to learn and develop technical skills
• Strong sense of accountability and ownership over assigned work
• Ability to manage multiple tasks and prioritize effectively in a ticket-driven environment
• Clear written and verbal communication skills
• Structured and methodical approach to troubleshooting

It would be nice if you also had:

• Exposure to Linux distributions such as RHEL, CentOS, or Fedora
• Familiarity with common troubleshooting tools (e.g., grep, top, ps)
• Basic awareness of network troubleshooting tools such as tcpdump, Wireshark, or netstat
• Introductory knowledge of routing protocols (e.g., OSPF, BGP, MPLS)
• Academic or personal project experience with Java, python and/or Go (Golang)
• Interest in network automation, software-defined networking, or telecom technologies