Manager, Patient Care Services (After Hours) (RPT 0.4 FTE)

About The Royal

As one of Canada's foremost mental health care and academic health science centres, The Royal has a clear purpose: to get more people living with mental illness into recovery faster. This is at the core of everything we do and it is driven by the passion, focus and dedication of our employees. Every day, the work that we do transforms the lives of people with mental illness through specialized mental healthcare, advocacy, research and education.

About the Position

The Manager, Patient Care Services – Evening/Night/Weekend, reporting to the Director, oversees patient care operations during weekend, night and evening shifts. This role ensures the safe, effective, and coordinated delivery of patient care across inpatient programs during non-standard hours, when access to on-site leadership and support services is limited.

Key Responsibilities

• Provide leadership oversight of patient care operations during evenings, nights, and weekends, ensuring patient safety, continuity of care, and real time clinical decision-making within established policies and procedures.
• Monitor patient acuity, behavioural risks, admissions, discharges, and transfers, supporting staff in prioritizing care and responding to emergent situations.
• Respond to and manage clinical incidents, behavioural escalations, emergency codes, and safety concerns.
• Provide visible leadership and decision-making support to frontline clinical staff during off-hours.
• Address immediate employee relations concerns during off-hours to stabilize situations and maintain safety and professional standards.
• Communicate and collaborate with the Administrator on Call, Afterhours Managers, and Duty Physician to ensure timely resolution of operational and clinical issues.
• Ensure staff compliance with mandatory training and awareness of policies relevant to weekend/evening operations.
• Liaise with interdisciplinary teams and partners to support patient care and transitions during weekend/evening shifts.

Qualifications

• College Diploma in Nursing (RPN or RN), Allied Health or other relevant healthcare discipline, or an acceptable combination of education and experience.
• Minimum 3 years of experience in mental health or healthcare settings, including demonstrated experience providing operational or clinical leadership support.
• Registration with an applicable regulatory college where required or equivalent experience in an unregulated healthcare role.
• Working knowledge of mental health clinical service delivery to support safe, coordinated, and patient-centred care during evening and night shifts.
• Commitment to compassionate, recovery-oriented care that maintains patient dignity and safety.
• Knowledge of relevant legislation (Mental Health Act, PHIPA, SDA): Ensures compliance with healthcare laws and patient privacy.
• Ability to provide clear direction, guidance, and decision-making support to staff during evenings and nights, particularly in urgent or escalated situations.
• Working knowledge of collective agreements and ability to address immediate staff concerns or conflicts, escalating to appropriate leadership as required.
• Required to effectively communicate with staff, on-call leadership, physicians, and interdisciplinary teams during off-hours, including documentation and handover reporting.
• Familiarity with healthcare IT systems and electronic health records (EHR).
• Proficiency in MS Office (Word, Excel), email, and internet.

Language Requirements

English level A- is mandatory in oral expression, oral comprehension, reading comprehension and written expression. Bilingual (French/English) is preferred.

Additional Information

Salary: $58.63 to $67.97 per hour

Position Status: Regular Part-time

FTE: 0.4

Job Schedule: Days/Evenings/Weekends

Department: Administration

Union: Non-union

Site: Royal Ottawa Mental Health Centre

Level of Police Check: Criminal Record Check

Number of Vacancies: 1

All applicants must provide a recent resume that clearly indicates that they meet the required qualifications.

All new hires will be required to obtain a clear and valid Criminal Record or Vulnerable Sector Records Check as a pre-condition of employment.

The Royal Ottawa Health Care Group is committed to equity and inclusion in the workplace. Our commitment is rooted in the belief that a diverse workforce enhances the quality of care and organizational strength. We encourage applications from members of equity-deserving communities and welcome individuals from all backgrounds. Upon request, accommodations due to disability are available throughout the recruitment process.