Customer Technical Support Co-op/Intern

Position Details

Position: Customer Technical Support Co-op/Intern Number of Positions: 3 Duration: 4 Months Date: Jan. 4th - Apr. 30th, 2027 Location: Onsite Ottawa, ON, CANADA

Educational Recommendations

Currently a candidate for diploma, bachelor's or master's degree in network technology, Computer/Software/Electrical/Telecommunications Engineering, Computer Science, or related field with an accredited school in Canada.

What You Will Do

• Troubleshoot customer network issues across various IP Service Router platforms.
• Manage and support network environments using Nokia SR Linux (SRL), including configuration, troubleshooting, and upgrades.
• Assist in reproducing customer issues in the lab and documenting test results.
• Perform basic configuration tasks on routers and switches under supervision.
• Identify opportunities for automation and develop solutions.
• Help prepare presentations or summaries based on findings from lab tests or customer cases.
• Participate in continuous learning through internal workshops, trainings, and shadowing opportunities.

You Have

• Knowledge of concepts like the OSI model, TCP/IP, subnetting, routing protocols (e.g., OSPF, BGP), and switching technologies (e.g., VLANs, STP)
• Strong knowledge of Linux platforms
• Strong knowledge of coding and automation
• Excellent communication skills and ability to work well in a team environment
• Excellent written communication skills
• Quick learner and willing to share knowledge with others on the team

It Would Be Nice If You Also Had

• IP Certifications or equivalent
• Basic knowledge of how to configure routers and switches
• Exposure to tools such as Wireshark and IXIA