Technical Parts & Counter Sales Specialist

Who We Are

O'Dell HVAC Group is a well-established HVAC equipment representative, partnering with engineers, building owners, and contractors throughout Canada. Our success is fueled by our people-first culture, where teamwork, innovation, and professional growth are at the core of everything we do.

Why Work for O'Dell HVAC Group?

At O’Dell HVAC Group, we are committed to a people-first workplace. We offer:

• Competitive Salary & Profit Sharing – We recognize and reward contributions to our success.
• Comprehensive Benefits, Health Spending Account, & RRSP Plan – We invest in your well-being and future.
• Professional Development – We support continuous learning and career growth for all roles.
• Company-Wide Holiday Shutdown – Enjoy paid time off during the holiday season.
• Summer Fridays! – Wrap up early on summer afternoons!

We are seeking a Technical Parts & Counter Sales Specialist to join our team. Reporting to the Aftermarket Sales Manager, you will play a key role in supporting our customers and internal sales teams by providing expert technical guidance on HVAC parts and aftermarket solutions. This hands-on role combines technical product expertise, customer service, counter sales, and warehouse operations to ensure customers receive accurate solutions, exceptional service, and timely order fulfillment.

What You'll Be Doing

• Provide technical support and recommendations for HVAC systems, replacement parts, and aftermarket solutions to customers and internal sales teams
• Interpret technical drawings, specifications, and equipment requirements to accurately identify replacement components
• Troubleshoot customer inquiries and recommend repair, replacement, retrofit, or upgrade solutions
• Identify opportunities to grow aftermarket and replacement parts sales through proactive customer support
• Build and maintain strong relationships with customers by delivering responsive, knowledgeable service
• Process quotations, sales orders, returns, and customer inquiries accurately and efficiently
• Assist walk-in customers at the parts counter with product selection and technical support
• Pick, pack, ship, receive, inspect, and stock inventory while maintaining accurate inventory records
• Support cycle counts and inventory control activities to ensure inventory accuracy
• Cut custom air filters to customer specifications as required
• Maintain a clean, organized, and safe warehouse and counter sales environment
• Stay current on HVAC products, manufacturers, and industry developments
• Other responsibilities as assigned

What You Bring

• Post-secondary education in HVAC, Mechanical Systems, or a related field, or an equivalent combination of education and experience
• Refrigeration Mechanic and/or G1 Gas Technician certification strongly preferred
• If licensed, membership in good standing with the Ontario College of Trades
• Minimum five (5) years of experience in HVAC parts sales or a related technical HVAC environment
• Strong knowledge of HVAC equipment, components, replacement parts, and aftermarket applications
• Ability to read and interpret technical drawings, schematics, and specifications
• Experience troubleshooting HVAC equipment and recommending replacement or retrofit solutions
• Experience providing exceptional customer service in a parts counter or technical sales environment
• Working knowledge of inventory management systems and standard computer applications
• Excellent communication and interpersonal skills with the ability to explain technical information clearly to both technical and non-technical customers
• Strong organizational skills with exceptional attention to detail
• Ability to work independently while contributing effectively as part of a collaborative team
• Forklift experience or certification considered an asset

At O'Dell HVAC Group, we may use AI-powered tools to support our recruitment process and improve efficiency, allowing our team to focus on what matters the most - getting to know our candidates. While AI may be utilized, all hiring decisions are made by our HR and management teams.

Accessibility Commitment

At O’Dell HVAC Group, we’re all about building a workplace where everyone can thrive. We’re committed to fostering an inclusive, accessible environment in line with the Accessibility for Ontarians with Disabilities Act (AODA).

If you need accommodations during the hiring process or on the job, please contact us. We believe that accessibility isn’t just a requirement; it’s part of creating a great place to work for everyone. For any accommodation requests or questions, reach out to Human Resources.

This job posting is for an existing vacancy.