Collections & Contract Renewals Specialist

What You'll Do in this Role

• Regular Customer contact for all outstanding invoices.
• Review delinquent accounts and create collection strategies to resolve billing / collection disputes.
• Maintain accurate records of Customer interactions.
• Communicate regular status updates to Management on overdue accounts.
• Perform account reconciliations to ensure payments are properly applied.
• Generate or build reports related to collection activities.
• Perform accounts receivable month end close activities.
• Create annual subscription billing renewal opportunities/quotes in salesforce.com for the Solace Sales team.
• Assist in resolving tickets from the Solace Sales team related to renewal quotes.
• Track and update Customer inventory records (annual subscriptions).
• Ad hoc duties as required.

What You'll Bring to the Role

• 3+ years of work experience in a similar role.
• Strong business/accounting knowledge.
• Strong Microsoft Excel experience.
• High attention to accuracy and detail in working processes and reports.
• Ability to multi-task, work under pressure and meet tight deadlines.
• History of thriving in a rapidly changing environment.
• Friendly and able to work with staff across all departments.
• Excellent written and oral communication skills.
• Experience working with Sales.

Desired Skills

Comfortable using software packages (Great Plains, salesforce.com, Maxio, NetSuite)

Why You'll Love Working at Solace

• Work with brilliance – Our team is packed with some of the sharpest minds in the industry.
• Balance matters – We believe work should fit into your life, not the other way around.
• Hybrid-first – Flexibility is built into how we work, so everyone feels included and empowered.
• Values-driven – We live and breathe our core values: craftsmanship, trust, courage, freedom, momentum, humility, and human experience.
• Growth mindset – Our training programs are designed to help you level up, fast.
• Customer Obsessed – We're proud of our world-class customer lineup (we're not shy about it).
• Keep it fun – We're social, we keep things simple, and we know how to have a good time.
• Creative culture – We've got a great sense of humour and we make cool videos on topics like MITT and this (check them out!).

Role Status: EXISTING

Expected Salary Range: $60,000 to $68,000. The final offer within this range will reflect the successful candidate's skills and experience.

At Solace, we are committed to a fair, inclusive, and transparent recruitment process.

To help identify candidates whose qualifications best align with the role, we use artificial intelligence (AI) tools during the initial stage of resume screening. These tools compare submitted resumes to the job description, focusing on education, experience, and skills.

Importantly, all decisions beyond this initial screening—including interviews and final hiring—are made by our human recruitment team. AI is never used to make final hiring decisions.

Let's Talk

Not sure you meet every requirement? That's okay — we're more interested in your potential and passion. If this role excites you, we'd love to hear from you.

Need accommodations during the hiring process? Just let us know — we're here to support you.

At Solace, we believe that diversity and inclusion drive innovation and growth, both in business and in life. We strive to create an enriching and safe workplace where you can be who you are. If you want to do the best work of your career and feel supported every step of the way, we encourage you to join us!