Technical Support Specialist

Location: Ottawa–Orléans (In Person Only) Department: Technology / IT Reports To: IT Manager / Technology Lead

Company Overview

We are a fast-growing, innovative company seeking a highly skilled Technical Support Specialist to join our technology team. This is an in-person role based in our Ottawa–Orléans office, offering the opportunity to work closely with our IT team and cross-functional departments.

The successful candidate will play a critical role in supporting VOIP systems, SIP protocols, and network infrastructure, while efficiently troubleshooting and resolving technical issues. Our team values collaboration, innovation, and professional growth, providing a supportive environment where your expertise will make a real impact.

Key Responsibilities

• Provide technical support for VOIP and SIP systems, including installation, configuration, and troubleshooting.
• Monitor and maintain network infrastructure to ensure optimal performance, reliability, and security.
• Diagnose and resolve hardware, software, and network issues for internal teams in a timely and professional manner.
• Collaborate with cross-functional teams to implement IT solutions, system improvements, and upgrades.
• Document technical issues, resolutions, and maintain clear SOPs for internal use.
• Assist with testing, deploying, and upgrading new technologies as required.
• Support end-users with IT requests while delivering exceptional internal customer service.

Qualifications

• Proven experience with VOIP systems and SIP protocols.
• Strong knowledge of networking concepts, including routing, switching, firewalls, and network troubleshooting.
• Excellent analytical and problem-solving skills related to hardware, software, and network issues.
• Familiarity with IT support tools, ticketing systems, and technical documentation best practices.
• Strong communication and interpersonal skills, with the ability to work effectively in a collaborative environment.
• Relevant certifications such as CCNA, CompTIA A+, or VOIP-related certifications are considered an asset.

What We Offer

• Competitive salary and comprehensive benefits package, including health, dental, and vision coverage.
• Paid time off and paid holidays.
• Opportunity to work in a collaborative, fast-paced, and innovative environment.
• Access to professional development, training, and certification opportunities.
• Hands-on exposure to cutting-edge technology projects involving VOIP, SIP, and network systems.
• Supportive company culture with mentorship and clear growth opportunities.

Interview Process

Our interview process is designed to assess both technical expertise and team fit:

• First Round: Brief introductory phone call to discuss your background and experience.
• Second Round: Technical assessment to evaluate practical knowledge and problem-solving skills.
• Final Round: In-depth interview with the IT/Technical Manager, including real-world scenarios and role expectations.

Candidates selected for each stage will be contacted directly with scheduling details.

Requirements

• 2–4 years of experience in a technical support, network administration, or VOIP support role.
• Diploma or degree in Computer Science, Information Technology, Network Engineering, or a related field — or equivalent hands-on experience.
• Proven experience with VOIP systems and SIP protocols.
• Strong knowledge of networking concepts, including routing, switching, firewalls, and network troubleshooting.
• Excellent analytical and problem-solving skills related to hardware, software, and network issues.
• Familiarity with IT support tools, ticketing systems, and technical documentation best practices.
• Strong communication and interpersonal skills, with the ability to work effectively in a collaborative environment.
• Ability to lift/move equipment (servers, network hardware) and work in server rooms/closets as needed.
• Relevant certifications such as CCNA, CompTIA A+, or VOIP-related certifications are considered an asset.

Benefits

• Competitive benefits package after probation, including health, dental, and vision coverage.
• 2 weeks paid vacation, plus paid holidays.
• $500 annual health spending budget.
• Opportunity to work in a collaborative, fast-paced, and innovative environment.
• Access to professional development, training, and certification opportunities.
• Hands-on exposure to cutting-edge technology projects involving VOIP, SIP, and network systems.
• Supportive company culture with mentorship and clear growth opportunities.